FAQ
Have any questions about our product photography service, check if we have answered it down below.
  1. Do I need to be located near Westchester to be a client?
    You don’t need to be in Westchester to work with us! In fact, most of our clients are located outside the area. Our mail-order product photography service gives you a professional solution no matter your location. We also travel to client depending on location.
  2. How long do photography projects take?
    Production time is usually about 1 week from when we receive your products and payment. In rare cases when we have an exceptionally high workload your project may take longer. If your project involves a very large number of photos this may add slightly to the delivery time.
  3. What are my payment options?
    We accept credit card payments through online invoice We also accept payment by check or money order. Please make checks payable to Alan Muina.
  4. How do you deliver my finished photos?
    Delivery of your completed photos occurs through a private image hosting site. Upon completion of your project, you will be provided a link along with a password. Log-in to the site to view and directly download high resolution images.
  5. Do you ship the products back when you’re done?
    We can ship the products back to any US address or discard them if you prefer. The cost of return shipping is charged to you.
  6. What kind of license comes with the images?
    The photographs are licensed to your company for use on any basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us for their use. We allow the use of these photos in all forms of media including print advertising, packaging, web, television, etc.
  7. What format are my photos?
    Photos are in a high resolution, 300 DPI jpeg format using maximum quality settings. In download site you have the option for smaller size image outputs. If you request for your photos to have transparent backgrounds by choosing our optional masking service, your photos will be delivered in tiff format as well.
  8. What if i would like an image to be re-shot?
    We want you to be happy with your photos! If a mistake we will gladly re-shoot or edit the photos to make them right, no charge.
  9. I have a large size product, Can you shoot it?
    Our production studio is small and not suited for large products.
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